RESIDENTIAL

We're Here to Help

Since our creation in 1985, the Authority’s purpose has been to serve the Douglas County community. Our award-winning service shows our dedication to providing Douglas County residents with the best possible assistance, from the water treatment process itself to helping residents navigate bill pay and other concerns. With our emergency after-hours line, we are here for you 24-7.

Payment Center

For your convenience, WSA offers several different payment options.

Pay Online

You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and log in. To pay or to set up an account, click here. You will need your full account number and your previous billing statement.

Only MasterCard and Visa debit/credit cards are accepted as forms of payment. Effective June 20, 2025, a 2.95% card processing fee is assessed for all card transactions. The transaction fee is charged by InvoiceCloud, our third-party payment processor. The Water Authority does not receive any portion of this fee. This fee will appear on your card statement.

If you ever have any questions or concerns about your bill, you may to speak with a WSA Customer Service Representative by calling (770) 920-3823.

More Ways to Pay:

In Person

Our Customer Service Representatives are available in person or by phone Monday through Friday, from 7:30 a.m. until 5:30 p.m. to help you with your account.

Online

You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and login. To pay or to set up an account, click here.

You will need your full account number and your previous billing statement. Only MasterCard and Visa debit/credit cards are accepted as forms of payment. Effective June 20, 2025, a 2.95% transaction fee is assessed for all card transactions.

This transaction fee is charged by InvoiceCloud, our third-party payment processor. This fee will appear on your card statement.

Bank Online Bill Pay

You may pay your water bill online and avoid a service fee by using your banking institution’s online bill payment option. Since this payment comes directly from your bank account to the Douglasville-Douglas County Water Authority (just like a mailed check), you are not charged a service fee. To use this option, you will need to log on to your banking institution’s website and set up the WSA as a payee.

Drive-thru Window

The drive-thru window is open from 7:30 a.m. until 5:30 p.m., Monday through Friday.

Drop Box Payments

Payments by check may be deposited in either of the two drop boxes at any time. One is located beside the drive-thru window, and the other is located on the left side of the driveway just past where you turn into the driveway.

By Mail

For your convenience, a return envelope is enclosed with your bill. If for some reason you have misplaced your envelope, you may mail your payment, with the invoice stub, to P.O. Box 1178, Douglasville, Georgia, 30133. Cash payments are accepted only in person.

By Debit/Credit Card

Only MasterCard, Discover, and Visa debit/credit cards are accepted. To charge your payment, please call 855-282-8110 to utilize our automated account system. You will need your full account number to use this system.

A 2.95% card processing fee is assessed for all card transactions. The transaction fee is charged by InvoiceCloud, our third-party payment processor. The Water Authority does not receive any portion of this fee. This fee will appear on your card statement.

Automatic Bank Draft:

Your bill payment can be automatically withdrawn from your checking or savings account each month by completing an Automatic Bank Draft Form and returning it to a Customer Service Representative or by enclosing it in your return envelope with your next payment. A cancelled check with your correct bank routing number and account number must accompany the form. Please continue to pay by mail until your bank draft account is activated, which takes about six weeks. You will continue to receive a monthly water/sewer bill, but it will have “Bank Draft, Do Not Pay” printed on the bill. Please remember that the amount deducted each month will vary. Although the amount of your bill probably won’t change much from month to month, there is always the possibility of an unexpected increase in charges due to a leak or additional usage.

Service Interruptions for Nonpayment

Payment in full is due by the due date on each bill. Upon the failure of any customer or other responsible part to pay any bill, assessment fee, penalty, or charge for water, wastewater, and/or stormwater services for any premises for which that party is responsible, the Authority employees are authorized to turn off and discontinue water service to the property location for such nonpayment. Failure to receive a bill does not relieve the customer of the responsibility for all applicable charges for water and/or sewer services as they appear on the billing statement.

If service has been interrupted for nonpayment, the Authority shall not be required to resume the supply of water and/or sewer to the property until all past-due charges, including any applicable late fees, fines, penalties, or other charges, are paid in full. Payments are made to resume the service must be paid in cash, cashier check, money order, or with a card. No checks will be accepted.

If you have any questions about any of these payment methods, please call Customer Service at (770) 920-3823.

You can pay your bill and view your billing statement electronically using the internet. New users will need to set up an account and login. To pay or to set up an account, click here.

You will need your full account number and your previous billing statement. Only MasterCard and Visa debit/credit cards are accepted as forms of payment. Effective June 20, 2025, a 2.95% transaction fee is assessed for all card transactions.

This transaction fee is charged by InvoiceCloud, our third-party payment processor. This fee will appear on your card statement.
Your bill payment can be automatically withdrawn from your checking or savings account each month by completing an Automatic Bank Draft Form and returning it to a Customer Service Representative or by enclosing it in your return envelope with your next payment. A cancelled check with your correct bank routing number and account number must accompany the form. Please continue to pay by mail until your bank draft account is activated, which takes about six weeks.

You will continue to receive a monthly water/sewer bill, but it will have “Bank Draft, Do Not Pay” printed on the bill. Please remember that the amount deducted each month will vary. Although the amount of your bill probably won’t change much from month to month, there is always the possibility of an unexpected increase in charges due to a leak or additional usage.
Payment in full is due by the due date on each bill. Upon the failure of any customer or other responsible part to pay any bill, assessment fee, penalty, or charge for water, wastewater, and/or stormwater services for any premises for which that party is responsible, the Authority employees are authorized to turn off and discontinue water service to the property location for such nonpayment. Failure to receive a bill does not relieve the customer of the responsibility for all applicable charges for water and/or sewer services as they appear on the billing statement.

If service has been interrupted for nonpayment, the Authority shall not be required to resume the supply of water and/or sewer to the property until all past-due charges, including any applicable late fees, fines, penalties, or other charges, are paid in full. Payments are made to resume the service must be paid in cash, cashier check, money order, or with a card. No checks will be accepted.

If you have any questions about any of these payment methods, please call Customer Service at (770) 920-3823.

About Your Bill

Each month, WSA bills over 40,000 residential and business accounts. Customer locations are divided into 10 different cycles which are split up geographically throughout the county. Each billing cycle is approximately 30 days in length, which keeps service periods consistent and billed amounts at a minimum. Your payment is due by the due date printed on the bill. A 15% penalty is assessed for payments received after the due date.

Have questions about billing or payments?

VIEW ALL FAQ'S

Additional questions about your payment method? Please call Customer Service at 770.920.3823.

Service Department

Establishing Service

To establish a new service account, customers must complete a New Service Packet and email to customerservice@ddcwsa.com, sign a service agreement, and pay a service deposit. A photo I.D. will be required for all new service requests. A $25.00 application fee will be assessed on your first bill. WSA recommends customers be present at the location when service is turned on to prevent the possibility of any internal or external water damage should any faucets be left in the “on” position. Customers assume all responsibility for any water damage on or to the property as the result of initiating service.

Deposit Information:

Deposit amounts for residential customers vary based on the services that the home receives.

Homes with water service only are charged a deposit ranging from $50.00 – 125.00 (depending on meter size).
Homes with water and sewer service are charged a deposit ranging from $125.00 – $275.00 (based on meter size).

For commercial, industrial, and other types of accounts, please contact a WSA Customer Service Representative at (770) 920-3823 or customerservice@ddcwsa.com for those deposit amounts.

- Online - Complete the New Service Packet and submit it via email.
- In Person – At the WSA Administrative Office located at 8763 Hospital Drive, Douglasville, Georgia, 30134
- By Mail — Print, complete, and mail the New Service Packet to P. O. Box 1157, Douglasville, GA, 30133
Please allow 3-5 business days for processing any New Service Agreements that are submitted online or mailed to Customer Service. New Service requests made in person require at least 24-hours’ notice before the initiation of service.
If you are moving from your home or business, your services will need to be disconnected. Please notify our Customer Service Department at (770) 920-3823 at least one business day (24 hours) prior to your move to disconnect the service. You may also complete the Service Termination Form online or submit it by mail. Please allow 3-5 business days for the processing of online or mailed forms.
If you are moving to another address served by WSA, your deposit may be transferrable to that location. Please notify our Customer Service Department at (770) 920-3823 at least one working day (24 hours) prior to your move. To transfer your deposit, your current account with WSA must be in good standing and all outstanding balances must be paid in full. Also, there could be an additional deposit required based on what services are provided at the location of your new home. An application fee of $25.00 will be assessed on your first bill, and you will need to sign another Service Agreement. Your current location can also be set up for termination at this same time. If you have any questions about transferring or discontinuing service, please contact us at (770)920-3823.
If you are interested in connecting to WSA’s water and/or sewer system, please contact our Engineering Department at (770) 949-7617 to obtain written verification that water and/or sewer service is available at your location. Once the verification has been obtained, the associated fees for connection are payable in person at the WSA Administrative Building located at 8763 Hospital Drive in Douglasville. For detailed information on current water and sewer impact fees, please consult the chart below. (have link or image of Rates and Fees chart here)
It is the responsibility of every customer to pay their monthly bill in full and on time. Customers with past due balances will be notified by a disconnection warning message printed on their bill. No further notification will be given. WSA terminates water service when payment has not been received by the due date of any bill that includes an unpaid past-due balance from previous months. WSA’s lock-off policy protects customers with a good payment history from being burdened with the costs associated with delinquent accounts.

If service is interrupted or disconnected due to non-payment, the customer could be requested to upgrade the deposit on his/her account. Once service has been processed for disconnection, a $50.00 restoration fee will be added to the next billing statement. If you need to reestablish service, payments should be made in person at the Administrative Office at 8763 Hospital Drive in Douglasville or over the phone with a Customer Service Representative. Once payment has been received, the service should be restored within the next 24 hours (or next business day). Payments made through the automated telephone service or the online portal may not post for 24 to 48 hours. If service has been disconnected due to non-payment, only cash or debit/credit card payments will be accepted to restore service.

WSA understands that from time to time, customers may find themselves in a financial pinch and be unable to pay their bill. WSA encourages customers to call a Customer Service Representative at (770) 920-3823 before the bill is past due to make a short-term payment arrangement. Failure to adhere to the terms of the payment arrangement will subject the customer to a possible service interruption or termination of service.
As a customer courtesy, WSA will consider requests for a bill adjustment due to a leak on the customer’s side of the meter in unusual circumstances. Broken service lines or internal plumbing problems do not, in and of themselves, constitute an unusual circumstance. To be considered for a leak adjustment, the following requirements must be met by the customer:
1. The leak must be repaired within thirty days following notification by the Authority or detection by the customer.
2. A Leak Adjustment Form must be submitted within two months of the repair.
3. The customer is responsible for maintaining full payment of the balance due or for setting up payment arrangements until the request is granted or a denial of the request is made.
4. Any payments not paid by the due date will subject the account to a late penalty and/or termination of service.

STORY OF WATER

It begins with caring…caring for our community, our environment, our future, and one another…and ends with quality, clean water that we can all enjoy.